BBVA Wins Best Bank-Fintech Partnership Award for OpenAI Agreement
BBVA and OpenAI received The Banker's Best Bank-Fintech Partnership award on May 06, 2026, for a strategic agreement under which both companies jointly develop AI solutions while sharing resources and teams. The Banker described the partnership as the first of its kind in the financial sector. Prior to the formal agreement, the two had collaborated on integrating language models into Blue, BBVA's generative AI assistant, and on embedding BBVA's conversational app into ChatGPT for users in Italy and Germany.
BBVA also rolled out ChatGPT Enterprise across the organization. The bank reported that AI use has cut client-claims resolution time in Mexico by 30% and reduced development time for its new payments platform by 50%. Seventy percent of BBVA employees now use AI tools monthly, saving an estimated two to three hours per employee per week.
BBVA separately won The Banker's Best Technology Bank in Western Europe award in the same cycle.
- Major banks are formalizing strategic AI partnerships rather than building in-house, creating new fintech-bank collaboration models
- Generative AI integration into banking could reshape embedded finance by enabling more personalized, intelligent financial services
- OfficialBBVA — May 2026